Welcome to Mission Sync

Question:  What if I skip the staging area or go directly to the RTG pile?

Answer:    Only trucks entering and being called from the staging area by Mission Sync will be serviced by RTG cranes.  Without going through staging and using the app, crane drivers WILL NOT have a work instruction for delivering containers to trucks.

Question:  What if I leave staging before Mission Sync calls me as READY?

Answer:    The transaction goes into BYPASSED status and will not be eligible until driver returns to the staging area for update back into PENDING status. Exit from staging before called may increase wait time.

Question:  What if I see other drivers passing me in staging who entered after I did?

Answer:    The Mission Sync app is calling drivers into the yard based on the most optimized delivery needs to decrease waiting times and minimize congestion.  Please be patient as the driver will be called up soon.

Question:  I am not getting called from Staging by the app, who can I call?

Answer:    There is no onsite phone support or inquiry available for Mission Sync, the driver can inquire with an onsite marine clerks or exit staging to visit the trouble window.  Exiting staging will however remove drivers from PENDING status and may increase waiting time upon return to staging.

Question:  What transactions can use Mission Sync?

Answer:    Import delivery (excludes peel-off piles), export drop-off, empty drop-off.

Question:  Why use the new app functionality for more than Import Delivery?

Answer:   Using the app prior to arrival allows drivers to merge appointments, check for holds, and/or pre-lodge* info to enable truck autogate possibility when arriving at gate pedestals. 

*Export prelodge requires seal and truck license plate while empty or import prelodge requires truck license plate   .

Question:   What if a prelodge attempt shows an error for container(s) on hold? 

Answer:   This pre-arrival check may have just prevented a failed gate transaction so appropriate customer service or applicable parties should be contacted to resolve problem(s) PRIOR to the truck arriving at terminal. 

Question:  What if my transaction status on Mission Sync says Canceled?

Answer:    Something has occurred with the transaction and the driver needs to exit the terminal or visit the trouble window.

Question:  What if Mission Sync doesn't update status unless I exit/rescan ticket?

Answer:    Your mobile device's PUSH notifications have not been enabled. Look at the User Manuals' "Resolution Document" for instructions how to correct. 

Question:  The cellular service isn’t good at Fenix Marine Services, how will I get updates in Mission Sync?

Answer:    Fenix Marine Services now offers a free Wi-Fi connection option to aid those with cellular connectivity issues at the entry gates and staging areas when using the Mission Sync App.  Search for the the Wi-Fi network "MissionSync" while onsite at FMS. *2/17 update - expanded internet access now available!

Question:  What if I don’t have the Mission Sync app?

Answer:    We strongly recommend downloading prior to arrival for expedited service.   

Question:  What if my driver doesn't have a smartphone?

Answer:      

The design and development of this app is a commitment towards improvements and investments in technology that will facilitate your driver’s experience.  It is expected that every driver has a smart device with them to take advantage of the improved delivery opportunity.  In the event a driver has device failure there are still clerks available to assist, but this may lead to increased waiting times.